Once you've discovered your desired item, simply choose your size and click "Add To Bag." Feel free to continue browsing and add more items to your bag, or proceed directly to checkout.Our checkout process is swift and user-friendly. You have the option to create an account or opt for our guest checkout.

Customers may need to cancel their orders, If the order has been prepared for shipment cancel requests will not be accepted.For cancellation requests of unprepared orders, the customer will pay a $35 cancellation fee, if the order hasn't shipped or prepared after 72 working hours (3 business days) the cancellation is for free.Following the confirmation of your cancellation, refunds will be issued to your original payment method. Upon completion of the payment process, a confirmation email will be sent to you. While refunds are typically processed within 10 working days, it's essential to note that certain banks might have extended refund processing times, a factor beyond Balardi's control.How to cancel your order:To cancel an order you must contact our customer service by email (info@balardi.com) and request to cancel the order, you must include the order number and the reason why you want to cancel.

Please report to our staff when there is a bug or something doesn't work well, we will be able to check it and fix it.Send an email to - info@balardi.com

At Balardi, we take the protection of your credit card information seriously. Credit card fraud not only impacts our customers but also affects our company, and we are dedicated to preventing it. Our team carefully reviews hundreds of orders daily to maintain low fraud rates. If we suspect any fraudulent activity, we reserve the right to request additional information. In such cases, we will notify you that your order is on hold and ask for a copy of the credit card used, the purchaser's driver’s license, and a transaction screenshot from your bank/credit card.We understand that it can be uncomfortable to send sensitive information over the Internet. Here are some steps you can take to be sure that your information reaches us safely.1. Lay out your credit card and license on a table or sheet of paper. Do not layer or stack the cards.2. Block out all numbers on your credit card except for the LAST 4 DIGITS.3. Make sure that we can see the expiration date, cardholder's name, and issuer (such as bank, store, or airline).4. Block out personal information from your license such as birth date, eye color, weight, etc5. Make sure that we can see your name and address.6. If you are using a corporate credit card, any authorized company personnel may send their information, it does not need to be the cardholder.It is important to hide sensitive information, but be sure that we can still see necessary information as requested.Here is an example of how it should be sent: