Customers may need to cancel their orders. Orders are eligible for cancellation within 24 hours of placement.

If the order has been prepared for shipment cancel requests will not be accepted.

If the order hasn't been prepared after 24 hours, the customer can cancel the order, a cancellation fee of USD 35 applies.

Following the confirmation of your cancellation, refunds will be issued to your original payment method. Upon completion of the payment process, a confirmation email will be sent to you. While refunds are typically processed within 10 working days, it's essential to note that certain banks might have extended refund processing times, a factor beyond Balardi's control.

How to cancel your order:

To cancel an order you must contact our customer service by email (info@balardi.com) and request to cancel the order, you must include the order number and the reason why you want to cancel.